Before you can view what the new customer website has to offer, you need to access it. When prompted, enter the same screen name or email address and password you would when entering the old customer website and click Sign In. You will enter a welcome flow where you create new security passwords and may be prompted to create a new password. If you logged in with a screen name, you will also be asked to change your username to an email address.
When you click “Sign In” you will be directed into what’s called the Welcome Flow. The Welcome Flow is carried out in three steps. The first step is a short introduction that explains the next two steps. To begin, click the orange “Let’s Go” button at the bottom of the page.
Next you will be prompted to create a new password. The new customer website has improved security requirements that require passwords to follow a new naming convention. Enter your current password in the top window, and then enter your new password in the following two windows. Once you’ve entered your new password information click “Save”.
Once you reach the third step you will be prompted to create two security questions. For each question, select the question you prefer to use from the dropdown menu, and then enter your answer in the space below. If you ever forget your password, you can use these security questions to regain access to your account. Once you enter your new security questions, select “Save”.
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